Teleperformance assessment and interview: what to expect

Teleperformance, now branded as TP, is one of the largest customer experience employers in the Philippines, India, South Africa, Kenya and Pakistan. It hires continuously for voice, chat and back-office accounts, and its process is designed to move hundreds of candidates a week. Most rounds are short and automated, which means a little practice goes a long way.

What the hiring process usually looks like

Candidates commonly describe this flow. You register online or walk in and get a queue number. A recruiter runs an initial interview to check your resume and communication. You then sit an online exam covering English comprehension and basic computer skills. Voice roles add an automated Versant-style language assessment; chat and email roles add a typing test. The last step is a final interview with an operations manager that often includes a role-play of a customer call. Many sites can finish the whole thing in one day, while online applications take one to two weeks.

How to prepare in 7 days

1. Day 1: Record yourself giving a 60-second self-introduction. Listen for filler words and fix them.
2. Day 2: Verbal ability practice: reading comprehension passages and vocabulary in context, 30 minutes.
3. Day 3: Spoken English drills: repeat sentences from a news clip at natural pace, then retell a short story in your own words.
4. Day 4: Customer service lesson: the difference between a complaint, a query and a request, and how to answer each.
5. Day 5: Typing practice with punctuation and capital letters, because chat transcripts are judged on both.
6. Day 6: Mock call. Have someone play an angry customer with a billing issue; practise acknowledging and solving without arguing.
7. Day 7: Review the account's product or service, prepare questions for the interviewer and rest early.

What to bring and expect

Bring your resume, a valid ID, education documents and, in many countries, a clearance or background check form. Expect the language test to be fully automated with a headset, so arrive early and test the audio. Shifts are often night or rotational for North American and European accounts. Training is typically classroom based for a few weeks, and candidates report that it is paid. Ask about the account, the shift pattern and the training period in your final interview; it shows you are serious.

Your main preparation targets are spoken English, verbal ability, typing and a calm, structured customer service manner. Practise each on HomebaseWorks before applying.

HomebaseWorks is not affiliated with Teleperformance. Formats change; this guide is based on publicly shared candidate experiences and the employer's own public job listings.