Employer assessment and interview guides

What the hiring rounds at large support and back-office employers commonly look like, and the free test here that matches each round. Pattern-level guides from public candidate reports; no real questions, no affiliation.

ConcentrixHow Concentrix screens entry-level voice, chat and back-office candidates, and a 7-day plan to prepare for each round.5 rounds

TeleperformanceThe common Teleperformance (TP) hiring rounds for customer service roles and how to practise for the language, typing and ops interview.5 rounds

Tech Mahindra (BPS)Tech Mahindra BPS hiring rounds for customer support and non-voice process roles, with a 7-day prep plan.4 rounds

Wipro (non-voice)What to expect in Wipro non-voice and back-office hiring: aptitude, email writing, typing and the ops interview.4 rounds

TCS BPSThe typical TCS BPS fresher hiring flow: online aptitude and English test, written communication, typing and the HR and ops interview.4 rounds

GenpactGenpact process associate and customer service hiring rounds, with a 7-day plan for the aptitude, English and operations stages.5 rounds

Amazon (Virtual Customer Service)How Amazon screens virtual and work-from-home customer service associates, including the work style and job simulation assessments.5 rounds

SutherlandSutherland hiring rounds for customer and technical support roles, including the online assessment, language test and ops interview.5 rounds

Foundever (formerly Sitel)Foundever (Sitel) hiring steps for customer service agents, from the online assessment to the final interview, with a 7-day plan.4 rounds

HGSHGS (Hinduja Global Solutions) hiring rounds for voice and non-voice support, and how to prepare in one week.5 rounds

AloricaAlorica customer service hiring steps, from online application and assessment to the final interview, with a 7-day prep plan.4 rounds

iQoriQor customer service hiring rounds and a 7-day preparation plan for the assessment, language test and final interview.5 rounds

Guides describe commonly reported formats. They are not official material, contain no real test questions, and HomebaseWorks is not affiliated with any employer or exam body named.