Learn customer service
Short lessons written around the screening tests employers use. Read one, then take the test.
Handling complaints and refund requestsA repeatable order for complaint handling, and how to stay within refund policy without sounding cold.Lesson 1
Chat etiquette, tone and first-contact resolutionHow to write chat replies that sound human, keep customers informed and solve the issue in one contact.Lesson 2
Escalation and saying no without losing the customerWhen to hand a case to someone else, how to do it cleanly, and how to refuse a request while keeping the conversation open.Lesson 3
Verifying identity, protecting data and writing call notesWhat to check before you discuss an account, what you may never share, and how to write notes the next agent can use.Lesson 4
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