Customer Response test
Write empathetic, professional responses to customer complaints. Used in BPO and e-commerce hiring.
Professional Email WritingMost Common
Formal LetterAdministrative
Customer ResponseSupport
Report SummaryAnalytical
Content ParagraphContent Writing
Duplicate Charge Complaint: A customer noticed duplicate charges on their credit card for the same order. Write a professional response apologizing for the concern and explaining how the duplicate transaction will be checked.
0 words · aim for 80–140 · include a greeting, the purpose, the next step and a sign-off
New scenarioHow this test is scored
Your text is checked for structure (greeting, body, closing, signature where the format needs them), length in range, the key points the task asks for, tone and clarity. The score is out of 100.
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Other formats
Professional Email WritingWrite a professional email reply to a workplace scenario — the #1 skill tested for VA and support roles.
Formal LetterDraft a formal business letter with proper structure, salutation, and sign-off.
Report SummarySummarise a business report into a concise executive summary with key findings.
Content ParagraphWrite an original paragraph on a given topic — tests creative writing and content generation skills.